Emergency Contact Information
Important Phone Numbers:
- If you have a power outage contact National Grid at 1-800-322-3223
- If you have a gas outage contact National Grid at 1-800-548-8000
- If you have a water outage contact Tyngsborough Water District at (978) 649-4577
- If you have a sewer emergency (non-septic) contact the Sewer Department at (978) 815-6293
- If you are having telecommunications issues with Comcast call: 1-800-266-2278
- If you are having telecommunications issues with Verizon call: 1-800-837-4966
- The Tyngsborough Police Department’s non-emergency line is 978-649-7504
- Emergency Preparedness: Know, Plan, Prepare
- Seventy-two hour disaster kits available for purchase ($50). Contact the Tyngsborough Health Department to order your kit. Great for camping, birthday gifts, and acknowledgment of September as National Preparedness Month.
- Massachusetts HHS: Get Ready: Individual/Family Preparedness
National Grid Notifications
National Grid can now send personalized power outage alerts by text, email, or even phone calls for the following events:
- when they detect a power outage at your property
- when they have estimates or updates on how long it will take for power to be restored
- when you want weather warnings for your neighborhood
We have 3 ways to enroll:
- For a quick, easy way to enroll, simply text REG (for “register”) to 64743 (Please have your ten digit account number ready to register).
- Call us at 1-800-322-3223 and let us know how you prefer to be contacted during storms and outages, and we’ll be in touch when necessary.
- If you already have an online account established (using an e/m address and password), click on the green link in the infographic below to set your notification preferences. **If you do not have an online account, you can register for one.**
If you sign up to receive text alerts, you can also text us to report outages or check on the progress of your restoration. **Only active electric accounts can enroll in power outage alerts.**
To start texting with us, use any of the below commands:
- Text REG to 64743 to sign up for text alerts.
- Text OUT to 64743 to report an outage.
- Text SUM to 64743 followed by your town, county, or state to get a summary of outages in your area. For example, if you live in Beverly, text “SUM Beverly” to 64743. **You do not need to be registered for text alerts to utilize this function.**
- You can also text HELP to 64743 for the full list of commands.
Smart911 Emergency Notification System
To Sign Up for Smart911 Alerts [Click Here]
Alerts powered by Smart911 Tyngsborough is the official emergency notification system used by the Town of Tyngsborough to communicate with community residents during emergencies. Sign up now to receive free alerts via text message, email, and/or voice message.
- Add your address to receive geo-targeted alerts
- Indicate what types of alerts you want to receive including weather, traffic, emergency, and more.
- Indicate how you want to be notified by text, email, and/or voice message.
The system will be activated for emergency public safety messages and important public notifications. Alerts may include, but are not limited to:
- Extreme weather
- Missing and endangered persons
- Evacuations and lockdowns
- Water emergencies
- Chemical spills or release
- Security alerts
Emergency Alerts - Frequently Asked Questions
What is Alerts powered by Smart911?
Alerts powered by Smart911 is the Town of Tyngsborough’s official emergency alert and notification system. This system is used to send alerts to the public during emergencies. Alerts powered by Smart911 is a free service that allows you to sign up online to receive customized alerts via text message, email, and voice message.
In addition to emergency alerts, you can also choose to receive customizable community notifications. These include notifications about severe weather, safety, health, utility disruptions, major traffic incidents, and more. This service is provided by the Town of Tyngsborough at no cost to the public; however, message and data rates may apply.
Why should I sign-up for Alerts powered by Smart911?
When emergencies happen, be the first to know. The Town of Tyngsborough uses Alerts powered by Smart911 to send official, real-time alerts to the public with information about potentially life-saving actions they may need to take to keep themselves and their families safe. By signing up for Alerts powered by Smart911, you are taking a large step toward improving your personal safety.
How does it work?
When an emergency occurs that meets the criteria for sending out an alert to the public, the Town of Tyngsborough’s emergency dispatchers will gather the necessary information and push out an alert to the affected area. Alerts can be sent out city-wide to everyone who has opted-in to the system, or to a specific area or neighborhood for more localized events.
How much does it cost?
This service is provided by the Town of Tyngsborough at no cost to the public; however, message and data rates may apply depending on your provider and phone services.
Can you guarantee that I will receive notification if I register?
While Alerts powered by Smart911 is an excellent system, we cannot guarantee that you will receive notification in all cases. Disasters and emergencies are chaotic and unpredictable, and notification is dependent on external providers such as your wireless carrier or email delivery service outside the Town of Tyngsborough’s control. Alerts powered by Smart911 will use several means of communications to try to ensure that should any one communications method, technology, or delivery option be unavailable to reach residents, other methods will be used to improve the likelihood that citizens will see the message.
How do I sign-up for Alerts powered by Smart911?
Signing up for Alerts powered by Smart911 is easy! Go to alerts.smart911.com and register your contact information.
To update your existing Alerts powered by Smart911 preferences, https://www.smart911.com/.
Who can sign-up for Alerts powered by Smart911?
Alerts powered by Smart911 is available to anyone who lives, works, travels through, or visits the Town of Tyngsborough. The address can be your home location, work location, or any other location you care about.
Will I receive alerts if I don’t sign-up?
Town of Tyngsborough residents who have a landline phone may receive alerts. However, there are strict rules governing when Town of Tyngsborough can use this contact information to send out an alert. Only extremely critical alerts containing potentially life-saving information will be sent. In order to ensure that you are able to get all emergency alerts we recommend that you sign-up for Alerts powered by Smart911 online. If you do not sign-up and register your contact information, you will not receive alerts on your preferred devices, and may miss out on receiving important safety information.
I don’t own a computer – who can help me sign-up for Alerts powered by Smart911?
You can visit your local library to sign up online for Alerts powered by Smart911. Those who do not have computer access are also welcome to attend one of the many scheduled opt-in events hosted by Town of Tyngsborough.
What types of alerts will I receive?
Emergency alerts are sent 24/7 when there is an immediate threat to life and/or property. In addition to emergency alerts, you can also choose to receive customizable community notifications. These include notifications about:
- Safety risks
- Health risks
- Transportation disruption
- Special event information
- Test messages
Can I call the alert phone number back or reply back to the email?
You are not able to reply to texts or emails sent by Alerts powered by Smart911. Voice messages provide a dial-back number to replay an alert message.
When will I start receiving alerts?
Once you have signed up online at alerts.smart911.com and confirmed your contact information within the system, you will begin receiving alerts
How do I update or remove my notification preferences and contact information used by Alerts powered by Smart911?
Follow the below steps to change your Alerts powered by Smart911 preferences (for example, to reduce the number of messages of a certain type, or to change the contacts used for each kind of message):
- Go to the login page for Alerts powered by Smart911
- Login using your Alerts powered by Smart911 username and password (If you’ve forgotten these, follow the instructions on the page under “Forgot Username or Password?”)
- Once signed in, click the ‘Preferences’ tab at the top
- Under ‘Notification Preferences’, you can make changes to both the phone numbers and email addresses on which you want to receive Alerts powered by Smart911 messages by clicking or unclicking the checkboxes
- You can also choose what alerts you want to receive and the method you wish to receive them by (text, voice, email)
- For example, if you wish to turn off all messages regarding Transportation Disruptions, simply uncheck the box to the left of “Transportation Disruption”
- If you wish instead only to receive emails for Transportation Disruption notifications, instead uncheck the “Text” and / or “Voice” choices, so that only “Email” remains checked
How often will I receive alerts?
The frequency for which you receive alerts depends on the addresses you provide and the types of alerts you select to receive as well as the frequency of actual emergencies. Emergency alerts will only be sent when there is an immediate threat to life and/or property. Community notifications will be sent when the criteria for sending an alert are met.
This system is not intended to bombard you with information. The City will only send you alerts about the information you select to receive. To change your alert settings, login to alerts.smart911.com and edit your preferences.
How does the Alerts powered by Smart911 system respond to busy signals or no-answer situations?
If a call completes and is sent to your answering machine or voice mail system, a message is left. If a phone call is not answered or busy, the system redials your number several times.
Privacy and Contact Information
Will my information be disclosed or shared?
No, your information is private and will not be used or distributed in any manner. The information that you provide is exempt from public disclosure and will be used for emergency purposes only.
What precautions are taken to protect personal contact information stored in the Alerts powered by Smart911 system?
Personal information provided to Alerts powered by Smart911 is private and only used to notify you for official Town of Tyngsborough communications and to support the Town of Tyngsborough’s emergency services.
Your information is not used for marketing purposes and will not be sold to telemarketers or data-mining organizations. A variety of “opt-in” mechanisms are available to ensure you are getting just the messages you want to receive, delivered via the devices and communications modes that you choose.
Alerts powered by Smart911 utilizes the highest standards in physical and computer security technologies and conducts regular audits to ensure all information is kept secure. Privacy policies are also outlined in the Terms and Conditions you review when you sign up to receive Alerts powered by Smart911 notifications.
The Office of Emergency Planning and Response
- Wes Russell, Emergency Management Director
- Kenneth Healey, Assistant Emergency Management Director
Contact: [email protected]
About The Office of Emergency Management:
The Office of Emergency Management coordinates the emergency preparedness and planning of all town departments, residents and businesses using the resources of the Commonwealth of Massachusetts to avert or to combat the effects of disaster, either natural or man-made locally.
The Tyngsborough Emergency Management Department (EMD) coordinates the emergency preparedness and planning of all town departments, over 11,000 residents, and various businesses residing within our 18 square miles. During major emergencies and disasters, we coordinate the response, mitigation and recovery efforts.
Winter Emergency & Snow Information
The Town’s Emergency Management team is activated during emergencies (major snowstorms, hurricanes, floods, or natural/made-made disasters) to provide information and service to Town residents for all storm-related problems, including plow requests, downed trees, and power outages. It is staffed by a knowledgeable team of Municipal departments. Please reference to this page and social media feeds for any official town updates.
Visit MassDOT for live camera feeds:
Winter Parking Ban
The Tyngsborough Highway Department is pleased to issue this information to the residents. The intent of this information is to advise Tyngsborough residents of the Highway Departments’ winter snow plowing and sanding objectives and to obtain your assistance, so that town roads may be restored to “normal conditions” as promptly as possible after a winter storm.
Your cooperation is essential if the Highway Department is to achieve this objective. With your assistance and patience, we are better able to provide road services in a safe and timely fashion. Our main goal during winter maintenance operations is to keep traffic flowing and restore our roadways to safe traveling conditions as soon as possible.
We appreciate and thank you in advance for your cooperation.
Winter Parking Ban:
The Town of Tyngsborough requests residents to be mindful of parked vehicles impeding the removal of snow. Parked vehicles impeding the removal of snow may be towed at the resident’s expense.
Illegally parked vehicles are the biggest hindrance in our effort to safely and effectively remove snow from the roadway. Questions regarding parking restrictions should be referred to either the Tyngsborough Police Department or to the Tyngsborough Highway Department.
Highway Department hours are Monday – Friday, 7:00 AM to 3:30 PM. Please feel free to call us at (978) 649-2310 or the Police Department, non-emergency line at (978) 649-7504.
Snow Plowing Operations:
The following is a general description of Tyngsborough’s snow removal plan. As you are aware, each storm is different and the Highway Department makes every effort to follow the snow removal policy as closely as possible. The snow and ice removal policy entails 3 steps: beginning of the snow storm; during the snow storm; and following the snow storm.
Before and During Snow Storms
Step One – The beginning of the snow storm
When a snow storm begins, the Highway Department responds by sanding and salting the main roads, hills and bus routes. Sanding these roadways serves two purposes – to prevent the snow from bonding and compacting to the pavement and to keep traffic moving. The Town has 8 sanding trucks properly equipped with sanding materials for this operation.
Step Two – During the snow storm
Plowing operations begin when at least 2 – 3 inches of snow accumulates on the ground. 11 Highway Department vehicles are equipped for plowing and approximately 25 private contractors may be called in to assist with snow removal operations. Each vehicle is assigned to a pre-determined route and will remain in the assigned pattern until the storm subsides.
The main objective during any storm is to keep the roadways passable. At the end of the storm, the plows will begin to widen all roads by pushing back the amassed snow beyond the edge of the roadway. Residents may want to wait until the roads have been widened before clearing the entrance of their driveways.
Please be advised that snow must not be shoveled or plowed “back into the street” from a resident’s driveway. As voted at a prior Annual Town Meeting, Tyngsborough Town By-Law, Article 38 states, “No person, other than an employee acting for or in behalf of the Town, shall by himself or herself or through his/her agents, servants or employees, in any manner place or deposit or cause to be placed or deposited any snow, other than incidental amounts thereof, on any public sidewalk, street or way which has been previously cleared of snow by the Town. Violations of this section may be enforced by the Highway Administrator, the Building Inspector, or the Police Department, by non-criminal disposition as provided in Massachusetts General Laws, Chapter 40, Section 21D as the same now is or may hereafter amended. Penalties for such violations shall be $50 for the first offense and $100 for each subsequent offense.”
The Highway Department staff is well trained and dedicated to plow around the clock, if necessary, to keep the roadways open and passable. If a plow truck is riding with its plow up, please do not be misled. They may be returning to the garage for fuel or repairs or might be headed to another section of town to assist with snow removal. Please be advised that Middlesex Road and Pawtucket Boulevard are maintained by Mass Highway Department.
Residents should not be concerned if they do not see their roadway plowed during the early part of a snow storm. The Highway Department follows an assigned route plan where main roads and hills are plowed first. Please be patient, all town owned roads will eventually be plowed.
Another area of concern is mailboxes. We do not “deliberately” knock over or damage mailboxes. Remember, an installation within the right-of-way (including mailboxes) is placed there at the owner’s risk. Hence, residents are encouraged to place mailboxes at the maximum allowable distance from the pavement. Mailboxes should be inspected regularly to insure that they are secured properly and that wood posts are not rotted out.
After Snow Storms
Step Three – Following the storm
Once the snowfall has stopped and all roads are cleared of snow, post-storm sanding and salting commences. All roads are sanded and salted to improve traction and melt the remaining snow and ice.
Residents Can Help
Residents can assist the Highway Department during a snow storm by heeding these suggestions:
- Be mindful of parking on roadways during an active storm.
- Reduce your speed and drive cautiously.
- Remain off the road during snow storms unless absolutely necessary.
- Do not allow children to make snow forts at the edge of the road.
- Do not plow, blow or throw snow back into the roadway.
- Before final cleanup of your driveway, check the road. If it does not appear to be widened out, a plow will return to plow again, and may push snow back into the entrance of your driveway. Doing this might keep you from clearing your driveway more than once.
- Finally, please have patience. Snow plowing is a time consuming and laborious job covering 80 plus miles of road. Some residents will have their roads plowed first and some will be last, but all town roads will be cleared.
The Highway Department is devoted to providing the residents with dependable snow removal in the shortest time possible. With your cooperation, we will all benefit during a snow storm.
**Residents may pick up free sand at the entrance of the Highway Garage.**
If you have any questions concerning the snow removal policy, please call (978) 649-2310. We will try to assist you in any way possible. Thank you for your continued cooperation!
**Residents may pick up free sand at the entrance of the Highway Garage.**
General Winter Safety
In preparation for the heavy snow fall, the Massachusetts Emergency Management Agency offers some key post-storm Safety Suggestions for all citizens to consider.
- Continue to stay off streets and roads to allow plowing operations to proceed smoothly.
- Help dig out fire hydrants and storm drains in your neighborhood.
- Avoid parking too close to corners, allowing Public Safety vehicles and plows to maneuver safely.
- Never run your automobile until exhaust pipe has been cleared of snow.
- Make sure backup generators are well ventilated.
- Take your time shoveling. Avoid over-exertion.
- Use care around any downed power lines. Assume a down wire is a live wire.
The Massachusetts Emergency Management Agency (MEMA) is the state agency responsible for coordinating federal, state, local, voluntary and private resources during emergencies and disasters in the Commonwealth of Massachusetts. MEMA provides leadership to: develop plans for effective response to all hazards, disasters or threats; train emergency personnel to protect the public; provide information to the citizenry; and assist individuals, families, businesses and communities to mitigate against, prepare for, and respond to and recover from emergencies, both natural and man made.
For additional information about MEMA and Winter Preparedness, go to the MEMA website at www.mass.gov/mema.