Frequently Asked Questions

No. You will continue to receive one bill from National Grid. You will continue to send your payments to National Grid for processing. National Grid will continue to respond to emergencies, read meters, and maintain the distribution and transmission lines. Reliability and quality of service will remain the same. Furthermore, you will continue to have all existing consumer rights and protections. The only noticeable difference will be in the appearance of your National Grid bill.

You do not need to take any action to participate in the Program. All Basic Service consumers that have received the notification letter and have not opted-out will be enrolled in the Program.

You will continue to receive those benefits.

You will continue to receive your net metering credits.

If you have received a notification letter and have already chosen a competitive supplier on your own, you must opt-out of this Program. This will ensure you continue to get your electricity from that Competitive Supplier. If you wish to leave that Competitive Supplier to be part of the Program, before opting-in, we suggest that you verify with that Competitive Supplier that they will not charge you any penalties for leaving their supply service.

If you have received a notification letter and have already chosen a green power supply option, you must opt-out of this Program. This will ensure you continue to get your electricity from that Green Power Supply.

You may

1. Opt-out and continue paying National Grid’s Basic Service rate; or
2. Opt-out and choose your own Competitive Supplier (if one is available to you).

Consistent with the requirements of Massachusetts law, you may be switched back to the National Grid's Basic Service.

The tyngsborough Community Choice Power Supply Program has no penalty charges whether you are opting out or opting in.

For help understanding your bill, visit the National Grid Website.