Will I notice any change in my electricity service?

No. You will continue to receive one bill from National Grid. You will continue to send your payments to National Grid for processing. National Grid will continue to respond to emergencies, read meters, and maintain the distribution and transmission lines. Reliability and quality of service will remain the same. Furthermore, you will continue to have all existing consumer rights and protections. The only noticeable difference will be in the appearance of your National Grid bill.

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1. Will I notice any change in my electricity service?
2. What do I do if I've received a notification letter?
3. What if I have a budget plan or am eligible for a low-income delivery rate?
4. What if I have solar panels?
5. What if I've already chosen a competitive supplier?
6. What if I've already chosen a green power supply?
7. What if I don't wish to participate in this program?
8. What if I fail to pay my bill in a timely manner?