News Updates

Reporting Potholes

The Highway Department relies heavily on constituents to report potholes. To report a pothole please call the Highway Department at 978-649-2310 and leave a message with a description of the location of the pothole and a telephone number so that we may reach you if needed. The Highway Department will review and address all potholes as soon as possible.

Frequently Asked Questions

  • What causes a pothole?

Water can seep under pavement through cracks or from the side of the road. Over time, the water can cause the material under the pavement to erode, causing the pavement to sink down and break. During the winter, the water under the pavement freezes, then thaws (contracting and expanding). This freeze/thaw cycle can cause the pavement to crack. Once cracked, the pavement deteriorates quickly under the weight of traffic and streets can seem to break out in potholes overnight.

  •  What if the pothole is on a State-maintained road?

If you see a pothole, please call MassDOT at 857-DOT-INFO (857-368-4636), Toll Free at 877-MA-DOT-GOV (877-623-6846), or visit their online contact information web page to send them an e-mail.